Terms & Conditions
RETURNS & EXCHANGES
Excluded items (for a change of mind return):
✘ Sale
✘ Custom Request
Our products are eligible for a refund & exchange if they meet the following terms:
- Items must be in the original size and length (no customization)
- Items must be in the original condition (not used, not washed and not damaged)
- Items must be mailed off within 5 days as of the day of delivery.
Buyer is responsible for any charge to return and 20% - 30% restocking fee. We are not responsible for the return shipping costs of the items.
Please contact our customer support team at lelasilkcom@gmail.com for return instructions. Unsatisfactory items can be sent back only when your report about the return is registered by our team. If these requirements are met, your refund will be processed in 7 days.
In terms of exchanging items, if the new item is a different product (including a different color), there is a price difference to exchange.
CARE INSTRUCTIONS
Washing: Dry-Clean or Hand-Wash Only. Rub gently with cold water to release stains, use lemon juice to keep the natural dye stays longer. Please do not squeeze, or dry under direct sunlight. Iron slightly on the wrong side of the item.
SHIPPING TIME
All parcel has a tracking number. After sent out,
Via Standard shipping to the US: 1-2 weeks
Via Standard shipping to the UK: 1-2 weeks
Via Standard shipping to Europe: 1-2 weeks
Via Standard shipping to Australia: 2-3 weeks
Via Standard shipping to Asia: 1-3 weeks
Via Standard shipping to Everywhere Else: 2-4 weeks
Via Express shipping to Everywhere: 3-5 business days